EXCHANGE POLICY

POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

 

NO CHANGES

No changes will be made once an order has been placed. 

Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

 

NO RETURNS - EXCHANGE ONLY POLICY

Customers are responsible for EXCHANGE shipping  unless the order was filled in error or defective.

 

Items purchased from VIA MERMAIDS are eligible for store credit within 7 days delivery receipt.

EXCHANGED ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.

 

A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT eligible for exchange or store credit.

EXCHANGED Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.

 

Please contact us for a Returns FORM.

 

EXCHANGES
Regularly priced and sales Items are eligible for exchange for a different size only WITHIN 7 DAYS OF DELIVERY.
CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

 

SWIMWEAR & LINGERIE

May not be returned. NO EXCEPTION!

 

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

 

 

EXCHANGE RECEIVED 

We will send you an email when your EXCHANGED package is delivered back to our warehouse. Please note, EXCHANGES do take us 3-10 business days to process upon reaching our facility. Once your EXCHANGE is processed and your credit is issued, you will receive a confirmation email.

 

 

 

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by sending an email to: sales@ViaMermaids.com